Refund Policy
You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the services or memorial products we have provided and when you decide to end the contract:
(a) if what we have provided is faulty or misdescribed you may have a legal right to end the contract or to get some or all of your money back: If there is a problem with any part of the services or memorial products;
(b) if you want to end the contract because of something we have done or have told you we are going to do.
(c) if you have just changed your mind about the services, the memorial products (or any part of them). You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; and
(d) in all other cases (if we are not at fault and there is no right to change your mind), you may contact us to request a termination of your application and we will discuss potential options with you. However, it will be to our discretion whether we allow you to end the contract and on what terms we would allow such termination.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any services or memorial products which have not been provided or have not been provided properly and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the services, memorial products or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the services or memorial products you have applied for and you do not wish to proceed;
(c) there is a risk that supply of the services or memorial products may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) For most services and products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are explained in more detail in these terms. You have 14 days after the day we email you to confirm we accept your application. If you cancel after we have started to provide the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
You do not have a right to change your mind in respect of:
(a) items which are made to your specification or are clearly personalised (such as engraved plaques); or
(b) services, once these have been completed, even if the cancellation period is still running.
How to end the contract with us (including if you have changed your mind)
To end the contract with us, please call customer services on 01623 677 100 or email us at info@tithegreen.com Please provide your name, home address, details of the application and, where available, your telephone number and email address.
If you have chosen to end the contract with us and are entitled to do so as set out in paragraph 10, we will refund you the price you paid for the services and/or memorial products by the method you used for payment.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us this.